Due to rising logistics costs, customers will be responsible for the shipping costs (standard shipping for major countries and regions is $19.9, and expedited shipping is $39.9)
Standard receiving time (Time you pay successfully) = Tailoring time (around 10-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 20-25 days for Wedding Dresses.) + Shipping time (around 2-10 Calendar days).
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.
Tracking Your Order
Refund channel: original channel return
Refund time limit: 7-14 working days (refund processing within 3 days after receiving the returned package + bank processing refund)
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
For standard size dress in picture color only, we accept return. You need to pay the return shipping fee. Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.
We will accept returns if there is a quality problem caused by homdordress, and we also have the right to refuse any unreasonable returns, such as the wrong size/color you gave us.
Items that cannot be returned or exchanged
1. Promotional items are non-refundable and non-exchangeable.
2. Accessories are not accepted for return (earrings (including jewelry sets with earrings), personal care items (including underwear, etc.) are not returned due to hygiene reasons)
3. Problems caused by customers themselves (provided wrong size and color)
4. We do not accept returns for trial orders. If you only need one garment, don't order multiple garments and return the others you don't like. Because all clothing is made after payment, it is difficult to sell even if it is returned.
Please carefully follow our guide:
1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
1.Shipping Methods We Offer:
DHL,TNT, UPS, Fedex etc.
Here are the links to all the delivery companies we use so you can track your order
All dresses will be shipped via express. Normally you will receive your order in 2-10 days after it was shipped.
We ship to all over the world. If you can not find your country when check out, please contact us.